WASHINGTON, D.C. – U.S. Transportation Secretary Sean P. Duffy today announced the launch of the first phase of the National Consumer Complaint Database (NCCDB) modernization. The Federal Motor Carrier Safety Administration (FMCSA) is launching this update to enhance the navigation and functionality of this vital tool, thereby improving user capabilities for commercial drivers, motor carriers, and consumers.
The NCCDB is the primary online portal for drivers and consumers to report violations of Federal Motor Carrier Safety Regulations, including issues related to safety, fraud, and household goods moves. This update will also streamline the agency’s response process and expand reporting categories to include, for the first time, complaints against property brokers.
“This overdue tech upgrade is a win for drivers, carriers, and the driving public,” said U.S. Transportation Secretary Sean P. Duffy. “The modernized database will make it easier to file complaints, access digital tools, and empower individuals to speak up about unsafe practices. With your support, we will continue to take bad actors off the roads to keep the American people safe.”
The Phase One launch is part of the USDOT’s Pro-Trucker Package, announced by Secretary Duffy in June, which focuses on improving working conditions and providing critical tools for America’s truck drivers.
FMCSA will continue to roll out more improvements in the coming months. Phase two of the modernization effort will introduce additional functionality, performance improvements, and a new name for the database – reflecting FMCSA’s commitment to making this a modern, user-friendly tool for the entire motor carrier industry.
The updated database is now live at: https://nccdb.fmcsa.dot.gov.
