Learn about the complaint process
1. Can filing a complaint make a difference?
The National Consumer Complaint Database is your chance to help identify motor carriers (bus, truck, and moving companies), brokers, and Auto Haulers who are reported to have engaged in violations of the commercial regulations. These complaints, along with other data sources, are used to make decisions about which companiesFMCSA will investigate.
2. When should I file a complaint?
The National Consumer Complaint Database is intended for investigation of a past event involving a violation of a law or regulation within the jurisdiction of the FMCSA. IMPORTANT: If this is a safety emergency, please call 911 immediately. The National Consumer Complaint Database is the intended only for the investigation of past events.
3. How does the complaint process work?
Your complaint will be entered into FMCSA’s National Consumer Complaint Database and will be used for analytical and statistical purposes.
Your complaint will be maintained in the company’s file as part of its permanent record.
If FMCSA decides to take enforcement action against the company you may be contacted to provide additional information and documentation.
What should I include in the complaint?
At a minimum include:
Your name, address, and telephone number.
The name, address, and telephone number of the company.
Origin and destination of the shipment.
The Department of Transportation (DOT) and Motor Carrier (MC) identification numbers if available.
Specific violation(s) alleged.